Repair terms & conditions
Warranty up to 12 months, depending on the repair.
Please read these terms carefully before going ahead with a repair with Mobile Phone Repairs Coffs Harbour. By leaving your device with us for repair, you agree to the terms below.
Warranty periods
Your repair comes with a warranty, and how long it lasts depends on the type of repair:
| Repair | Warranty |
|---|---|
| Screen replacements | Up to 12 months |
| Battery replacements | 3 months |
| Small parts (cameras, charge ports, etc.) | 3 months |
| Second-hand parts | 30 days |
| LCD screen on an OLED device (e.g. iPhone) | 90 days |
| Aftermarket screen on Samsung or Google Pixel | 30 days |
Your warranty starts from the date we complete the repair. This warranty is in addition to, and does not replace, any rights you already have under the Australian Consumer Law.
What the warranty covers
The warranty covers faults with the replacement part itself, for example loss of touch sensitivity, dead pixels, or screen flickering or discolouration.
What voids the warranty
Your warranty will not cover, and is voided by, any of the following:
- Physical or water damage, whether accidental, intentional, or from general wear and tear
- On Apple devices, a “Part Not Genuine”, “Unknown Part” or similar warning appearing after the repair
- Any pre-existing manufacturing or performance issue unrelated to the repair we carried out
- The device being serviced by anyone else after we have repaired it
- Any issue we could not test or diagnose when you handed the device in, for example if the device could not be turned on, or had software, hardware, motherboard or liquid damage that prevented proper testing
- Biometrics tied to the device (Face ID, Touch ID, or the in-screen fingerprint reader on Samsung and Google Pixel devices) not working. These can be affected by third-party parts and are outside our control
- Repairs carried out using parts you supplied yourself, bought from somewhere other than us
Warranty claims
All warranty claims are reviewed and approved by our technicians. A warranty applies only after our technician has inspected the device and confirmed the fault is covered.
Your data
There is a small chance that data could be lost during a repair. We recommend backing up your device before any repair, where possible. Mobile Phone Repairs Coffs Harbour is not responsible for any data lost during the repair process.
LCD screens on OLED devices (e.g. iPhone)
Some devices that originally came with an OLED screen (most commonly iPhones) may be repaired using a high-quality LCD replacement screen instead. If an LCD screen is used on an OLED device:
- The warranty on this specific repair is 90 days, rather than the standard screen warranty above
- The replacement screen may sit slightly higher than the surrounding frame
- The device may run warmer and use more battery than it did with the original screen
- On rare occasions, the screen may cause the device to freeze, requiring a restart
Samsung and Google Pixel screens
For Samsung and Google Pixel devices, we strongly recommend using only genuine OEM or Service Pack screens. If an aftermarket screen is used on one of these devices:
- The replacement screen may sit slightly higher than the surrounding frame
- The device may run warmer and use more battery than it did with the original screen
- On rare occasions, the screen may cause the device to freeze, requiring a restart
We can order and fit an aftermarket screen on request, but the warranty on that repair is 30 days.
Uncollected devices
If a device is not collected within 90 days of us completing the repair, it will be disposed of or recycled in accordance with uncollected goods legislation.
Refunds
If we agree to refund a repair, a labour fee of $69 may be deducted from the refund amount. This does not limit your rights under the Australian Consumer Law, including your right to a refund or replacement for a major failure.
Refurbished device warranty (12 months)
Your refurbished device is covered against manufacturing defects for 12 months from the date of purchase shown on your receipt. If a covered fault occurs, we will, at our choice, repair the device, replace it with one of equal or better specification, or refund the purchase price. This warranty applies to the original purchaser and is in addition to your rights under the Australian Consumer Law.
What is covered
- Won't power on or randomly restarts, with no sign of damage
- Touchscreen unresponsive or registering “ghost” touches
- Dead pixels, lines, flickering or discolouration appearing without impact
- Charging port, speakers, microphone or earpiece stop working
- Cameras fail to focus or open; buttons stop responding
- Wi-Fi, Bluetooth, network, GPS, Face ID / Touch ID / fingerprint fail
- Battery: covered for the first 6 months if it fails to hold a charge or drops below 80% maximum capacity. After 6 months, battery wear is classed as general wear and tear
What voids the warranty
- The device has any physical damage
- The device has any water or liquid damage
- The device has been opened, repaired or modified by anyone other than Mobile Phone Repairs Coffs Harbour
- Warranty seals or labels are removed or tampered with
- Software has been jailbroken, rooted or altered
- The IMEI or serial number is removed, altered or doesn't match our records
What is not covered
- Physical damage, such as a cracked screen or back glass, dents, bends, broken buttons, or a charging port damaged by forcing a cable
- Water or liquid damage, even if the device is advertised as water resistant
- General wear and tear, such as scratches and scuffs, and battery wear after the first 6 months
- Software issues, viruses, forgotten passcodes, iCloud / Google locks or data loss
- Damage from third-party chargers or accessories, cosmetic marks present at purchase, loss or theft, and accessories
How to make a claim
- Contact us by phone or in store and describe the fault
- Bring the device and your receipt to our store
- We inspect it and confirm whether the fault is covered
- Covered faults are fixed at no cost. If not covered, we quote before doing any work
All warranty claims are assessed by Mobile Phone Repairs Coffs Harbour. If a claim is deemed not to be covered, an assessment fee of $60 may be charged at our discretion. Please back up your data and remove passcodes and account locks first. Reasonable costs of returning a device for a covered fault will be reimbursed.
Mobile Phone Repairs Coffs Harbour · Shop 62, City Centre Square (The Mall), Coffs Harbour NSW 2450 · 0412 456 161 · ABN 52 653 898 527. Please keep these terms with your receipt.